Repair Local Tap Lines and Connect Customers: Finally, the restoration crew will focus on local, secondary electrical tap lines in neighborhoods and look to restore individual customers.Repair Local Distribution Lines: Then, the crew will focus on the local electrical distribution lines in your neighborhoods.Repair Substations: Then, National Grid’s restoration crews will look to repair local substations that power smaller areas of the community.Repair Transmission Lines: Next, their crews will repair transmission lines that supply power to larger groups of customers.We ask for 5-7 days notice so we can schedule a crew member to visit your home and physically turn your service on or off. Assess Damage and Protect the Public: National Grid RI’s first step is to asses the damage to their electrical lines and do what’s necessary to protect the public from fires, or other electrical hazards. If you’re moving, schedule an appointment to start, stop, or transfer your service to a new location up to a week before you move. April 10 - Bowing to the cold weather and even colder economy, Rhode Islands largest utility, National Grid, has voluntarily agreed not to disconnect.If you have any questions, please contact them directly.

Please note that National Grid is responsible for restoring power to your home or business. For your convenience, a summary of National Grid RI’s restoration process is below. If you’re power is still not on in National Grid you are wondering about National Grid‘s storm restoration service process, please refer directly to their guide here.

National grid ri